Refund policy

Due to the nature of kites and kite flying, returns are not accepted and all kite sales are final.

It is important that you inspect your kite and make sure everything looks good before leaving our pickup location. We’ve checked it before your arrival, but a second set of eyes is always a good idea.

Once you’ve embarked on your kite-flying adventure, things like gale-force winds, rogue surfing waves, sun-happy dogs, sun-filled children, spirit-filled adults, unexpected crashes, and more can all be the cause of damage to your new kite. Alas, we are not responsible for damage that happens after pickup or during use.

For shipped orders, if an item arrives damaged or there appears to be a problem with your order, please contact us promptly so we can help.

Even though kite sales are final, we’re always happy to help with replacement parts, repair guidance, or troubleshooting whenever possible.

All kite sales are final.